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STIHL Hand Over Policy

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stihl
Stihl Professional Hand-over Policy:


Mad4Mowers stock an extensive range of Stihl products from machines and spares to clothing and accessories; however majority of Stihl items on this website are subject to the ‘Stihl Professional Hand-over Policy’ that all official Stihl dealers must abide by.

Stihl feel that the best service to customers is achieved through face-to-face contact with a Stihl dealer. This ensures that you are sold the correct machine or product, with proper instruction, and you are familiar with all the important information regarding safe operation. Unfortunately, this hand-over policy does not allow us to supply any Stihl product that have a blade bought online and delivered by courier.
Therefore any product possessing a blade MUST be collected from our collection depot based in Sheffield. 

Stihl are very passionate about the enforcement of this policy amongst their authorised dealers, so we hope you can understand that we cannot make exceptions.
Please note: this policy applies to Stihl and Viking branded products only – you may purchase products from any other brand through this site and have them delivered directly.

A Quote from STIHL Regarding Chainsaws:


"In the wrong, often unskilled hands, they can be potentially dangerous.  This is why we consider the internet to be an inappropriate forum for the sale of STIHL products.  When an Authorised STIHL Dealer sells a chainsaw or any other STIHL product we expect them to have personal contact with each customer.  This ensures that the correct product is selected for their particular requirement, an appropriate handover is carried out to provide awareness of safety precautions and the correct use of each tool, at an appropriate level to suit each individual STIHL customer."

Should you wish to discuss this restriction with STIHL please contact them directly via the Stihl website www.stihl.co.uk or by phone on 01276 20202. for customers unable to gain access please use the "where to buy" link on the STIHL website and enter your postcode, you can then contact your local STIHL agent and arrange collection in person.

 

Stihl carry out regular spot checks on their network of dealers to ensure they are not sending out products without customers getting full training on them, so if you are offered Stihl products without having to collect them or being delivered personally by the authorised dealer, then beware! You might not be getting what you are paying for! Plus, any Stihl dealer not following Stihl policy their dealership would be revoked by Stihl immediately!

Please find below a list of all products that can be sent via a Third Party Courier and products that must be collected from our collection depot in Sheffield.



Online Sales, with direct shipment allowed

Online sale, with direct shipment prohibted

Pressure washers

Chainsaws (all)

Vacuums and Sweepers*

Cut-off saws (all)

Blowers and Sprayers*

Pruners (all)

Brushcutters FS 38, 40, 50*

Augers

MultiSystem

Brushcutters**

All VIKING products (Excluding iMow)*

Hedgetrimmers, including long reach

Brick Jig

Concrete Saws

Bars/Chains

Kombi Engines and attachments

PPE and workwear

 

Hand tools and forestry equipment

 

Oils, lubricants and MotoMix/Moto Plus

 

Promotional Items

 

TIMERSPORTS products

 

 

 

*Includes battery products

 

**Capable of being fitted with a metal blade

 

 

 


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QUALITY MATTERS! -  We are dedicated to supplying quality products  and this doesn't have to come with a big price tag! we have prices to suit EVERYBODY.
 
With our wide range of chainsaws to suit all needs, we are confident that you'll find just what you're looking for! ranging from small home owner electric saws to the top of the range pro saws.